Frequently asked questions

Why is there no "Login" or "Sign Up" on ProntoParrot+

To maximize your security. Most identity theft occurs because users reuse passwords across multiple sites. By not having a login system, we ensure that ProntoParrot never stores a password for you, making it impossible for a "CardCheck account" to be hacked. Your identity is tied securely to our payment processor.

How do I subscribe if I can't create an account?+

We use "Just-in-Time Enrollment." When you select a plan and complete your purchase through our secure payment partner, your subscription is automatically activated using the name and email you provided during checkout. No extra steps are required. You will recieve an email with your subscription details.

How will I receive my breach alerts?+

All alerts are sent directly to the email address you used during payment. If our AI detects your name or email in a verified data breach repository, you will receive an automated, high-priority email from our official support email.

How do I cancel my subscription?+

You are in full control. Every notification email we send contains a direct link to your Customer Portal. Alternatively, you can click "Manage" in our navbar, enter your email, and receive a secure link to cancel your plan with one click.

Can I get a refund if I'm not satisfied?+

Due to the digital nature of our service and the immediate cost of scanning global databases, all sales are final. Our service is considered "fully rendered" the moment the first scan is initiated upon payment. You may, however, cancel at any time to prevent future billing. No cancellation fees apply.

How often do you scan for breaches?+

Our system monitors verified data sources 24/7. Depending on your tier, we perform automated scans at regular intervals to ensure that as soon as a new breach is verified, you are the first to know.

What should I do if I receive an alert?+

Don't panic. Our alert email will include a summary of where the breach occurred. Your first step should always be to contact your bank and freeze the card.

Does ProntoParrot complete prevention of financial fraud?+

Our mission is to provide you with a critical head start against fraud, though it is important to note that no system can provide 100% prevention against all cyber threats. Individual results and the level of protection achieved will vary by user.

How do i change my subribtion plan?+

First click "Manage" and cancel your current subription plan. Then click "Get Secured" and choose your new subscrption plan.

How can I contact human support?+

We are here to help. You can reach our team at ProntoParrot. We aim to respond to all security inquiries within 12 hours